05
Fails, MedProductPXL 11/14Effort ~30mWho: Content/OpsJust do itPDP-08
Returns policy summarised near Add to cart

deathwishcoffee.com/products/power-surge-coffee

01What we found
No returns line or link was found within 600px of Add to cart.
02Why it costs sales
A short, plain returns line at the buy box removes the 'what if it doesn't fit' worry.
The research: risk reversal, loss aversionMain cause: anxietyFixes: motivation
03The fix. Who: Content/Ops
- 1Add a line under the delivery info: '30-day free returns', linking to the refund policy.
04What should change
Med impact on add-to-cart
44% of benchmarked sites don't link the return policy from the PDP (Baymard PDP 2026).
benchmark, not this store's forecast
If we add a one-line returns summary with a link next to ATC, then add-to-cart rate will rise, because purchase risk feels reversible.
mobile 390, deathwishcoffee.com/products/power-surge-coffeebaymard.comnngroup.com